Job Description
Job Duties
Greet guest, perform check-in duties, including billing, review guest’s itinerary with guest and notify appropriate person of guest’s arrival and schedule appointments for guest either in person or telephone, confirm appointments and cross reference appointments, call late or no-show guest and respond accordingly
Give information either in person or over the telephone regarding spa procedures, facilities, timetables, policies or special functions
Prepare day’s itinerary, and consultation packets
Share feedback regarding member and guests' experiences with Spa Director
Return voicemails to members and guests in a timely manner
Maintain and pleasant demeanor and always be willing to go the extra mile to assist members or guests
Maintain a neat and professional demeanor at all times
Apply to all aspects of daily operating routine, the company values of Rock Barn Golf and Spa.
Commitment to and demonstration of our Corporate Culture, Vision, Values, and Goals at all times
Complete in-house orientation program which includes policies and procedures as per the manual and employee handbook
Maintain current educational notebook
Participate in all spa activities including staff meetings, educational events, workshops, inventory, or promotions.
Keep all products stocked; inform supervisor if a requested product is not available
Keep all guest areas neat and tidy, free from trash
Assist co-workers as needed
Maintain a working knowledge of the Spa’s menu items
Keep desk stocked with necessary supplies and work materials
Handle cash, credit cards and gift certificates in a professional, confidential and honest manner.
Assist guest as need requires
Sell merchandise in retail area
Ensure retail shelves are dust free and product displays are neat and orderly