Guest Services

Guest Services

Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone.

Responsibilities:

• Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating.
• Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable.
• Use reservation system and seating chart according to IPIC policies.
• Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
• Build a relationship that makes guests want to return.
• Use hospitable farewell techniques to say goodbye/thank you to every guest.
• Secure payments and process through the POS in a timely manner.
• If asked by Management, act as a peer mentor for new team member members.