AM Front Desk Agent

American Airlines – The Landing at Skyview 6 The AM Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. Responsibilities: Greet guests and complete the check-in process. Input and retrieve information from the computer and PMS system. Confirm guest information, room assignment, code electronic keys. Provide information to guests about hotel amenities & local area. Assist guests with check-out. Ensure rooms and services are correctly accounted for. Demonstrate knowledge of hotel information including room categories, outlet promotions, the local area, and other general product knowledge. Answer and manage phone calls in a timely manner, managing multiple tasks at once. Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner. Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction. Receive, retrieve, and relay messages and packages to guests. Other duties as assigned. Requirements: Must have employment eligibility in the U.S. Minimum High School Diploma or equivalent. Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization. A Monday - Sunday schedule that allows availability to work weekdays, holidays, and weekends based on the demands of the hotel. Required to stand for entire duration of shift. Occasional waking, bending stooping, reaching and use of hands to handle objects, tools or controls. Must be able to lift up to 25 lbs. Frequently is required to talk or hear. One year minimum job-related experience required, preferably within a front desk or customer service role. Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks. Must be able to abide by the company appearance standards and compliance with the designated uniform. Immediate Benefits: Discount Hotel Rooms at MCR managed hotels Fitness Center membership eligible American Airlines Federal Credit Union membership eligibility Employee Assistance Program Weekly Payroll Comprehensive health benefits after 30 days: Dental insurance Vision insurance Health insurance Health savings account Flexible Spending Account Disability insurance Life insurance Paid Time off benefits after 90 days: Paid Personal Days Paid Sick Days Paid Holidays Retirement Savings Plans after 6 months: 401(k) + Match Roth 401(k) Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.