Job Description
SUMMARY:
The AR Team Lead is responsible for the day-to-day leadership of the Accounts Receivable team, including training, coaching, counseling, problem-solving, and performance monitoring. This role serves as a subject matter expert in AR functions such as billing, collections, denial management, and payment posting.
As an expert on the floor, this position assists the manager with the development and implementation of AR processes and procedures to improve cash flow and reduce outstanding receivables.
As both an individual contributor and a member of the leadership team, the AR Team Lead represents service excellence through their attitude, accuracy, productivity, and commitment to financial performance outcomes.
ESSENTIAL FUNCTIONS:
Provides daily direction and communication to AR team members to ensure claims follow-up, billing, collections, payment posting, and account resolution activities are completed accurately and timely.
Monitors AR work queues to ensure productivity targets, aging goals, and key performance indicators (KPIs) such as days in AR, denial rates, and collection ratios are met.
Engages in ongoing evaluation of AR processes and procedures; identifies trends in denials, underpayments, and unresolved accounts, and recommends process improvements to increase efficiency and reimbursement.
Completes performance management activities as required by the department manager, including production audits, account reviews, side-by-sides, reporting, and quality monitoring.
Provides regular feedback and coaching to team members on AR performance, including quality of work, productivity, payer guidelines adherence, and collection effectiveness. Maintains confidentiality of performance metrics unless otherwise permitted.
Ensures employees have appropriate training and resources to perform AR responsibilities, including payer requirements, billing systems, and compliance standards. Communicates training gaps or system issues to management.
Assists with escalation of complex AR accounts, payer disputes, and unresolved claims, ensuring timely resolution and appropriate follow-up.
Escalates disciplinary concerns, ongoing performance issues, and employee relations matters to the department manager in accordance with company policy. May serve as a witness during disciplinary discussions.
Maintains a high-quality, team-focused work environment that promotes accountability, engagement, and continuous improvement.
Assists the manager with daily AR operations, including workload distribution, staffing, scheduling, and productivity tracking to meet departmental and financial goals.
Maintains a high level of knowledge in AR processes, including billing regulations, payer guidelines, compliance requirements, and internal systems, while meeting individual productivity and quality expectations.
Participates in and may lead AR-related projects focused on process improvement, revenue cycle optimization, and organizational initiatives.
Partners with the department manager and cross-functional teams (e.g., billing, intake, clinical, and customer service) to improve overall revenue cycle performance.
Communicates effectively with leadership regarding AR trends, payer issues, staffing concerns, and operational risks.
Performs other duties as assigned by the manager.
REQUIRED EDUCATION AND/OR EXPERIENCE:
High School diploma or GED equivalent.
Six months’ relevant DASCO experience
PREFERRED EDUCATION AND/OR EXPERIENCE:
Associates degree or Professional Certification in a related business field
Experience in medical billing, collections, or healthcare revenue cycle
ADDITIONAL QUALIFICATIONS:
No active disciplinary actions.
Strong knowledge of AR processes, payer guidelines, and billing systems
COMPETENCIES:
Conflict Management
Leadership
Customer service / client focus
Decision making
Teambuilding
POSITION TYPE/EXPECTED HOURS OF WORK:
This is a full-time position, and hours of work and days are scheduled Monday through Friday, with shifts as determined by manager to meet department coverage needs. Occasional evening and weekend work may be required as job duties demand.
SUPERVISORY RESPONSIBILITY:
This position supervises the day-to-day work of all team members including production, work quality, coaching, and counseling but is not responsible for hiring, discipline, or termination of employment.
WORK ENVIRONMENT:
This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is typically required to sit; frequently stands, occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.
TRAVEL:
Travel is not typically required for this position.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO STATEMENT:
DASCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DASCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
DASCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of DASCO’s employees to perform their job duties may result in discipline up to and including discharge.
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