Counter Sales Associate

Caniff Electric Supply

(A wholly owned subsidiary of McNaughton-McKay Electric Company)

Branch Counter Sales Associate

The Counter Sales Associate interfaces with customers daily, relays accurate information on products, pricing and stock availability and acts as a liaison and customer advocate.

In this role, you will:

• Greet customers within 30 seconds of entry
• Openly and effectively communicate to our external customers as well internal employees
• Form long lasting relationships with both external customers and internal employees
• Answer customer phone calls for sales and general inquiries
• Maintain and grow with product and industry knowledge.
• Provide customer solutions and troubleshooting by assessing and diagnosing customer needs
• Achieve personal development tasks as well as sales goals
• Accurately pull, check, and stage parts/products.
• Identify inventory errors and discrepancies and bring management to their attention as well as assisting to correct and prevent them.
• Assure transactional accuracy at point of sale
• General upkeep, COVID-19 protocols, and cleaning
• General warehouse duties including but not limited to stock put-away, organization
• Process customer returns and perform product cycle counts
• Partake in receiving and posting of inventory, including hilo usage and data entry
• Act as back-up delivery driver

To be successful in this role, you will have/be:

• Friendly and responsive; enthusiastic demeanor and optimistic attitude
• Time management skills and ability to multitask
• Exceptional listening skills and the ability to correctly interpret customer needs and objectives
• Customer focused, with a continuous commitment to customer service
• Customer service experience
• High School Diploma, GED or military equivalent
• Physical activity including but not limited to being on feet for 6-8 hours per shift, standing, walking, typing/computer usage, ladder usage, bending, kneeling and lifting 50+ pounds intermittently
• Availability from 6am - 7pm; occasional Saturday. Typical schedule from 7-5 Monday through Friday.
• Reliable transportation
• Previous industry experience and/or sales experience is a plus

 

EEO/AA/M/F/Vet/Disability Employer