Scheduling Specialist

RAYUS now offers DailyPay—giving you the flexibility to access your earnings on the same day you work.

At RAYUS Radiology, we are redefining the patient experience by elevating radiology as a critical first step in diagnosis and treatment. Come join us and shine brighter together!

We’re looking for a remote Scheduling Specialist to provide exceptional support to patients and referring providers. In this role, you will answer inbound calls, coordinate appointments, and process documentation to ensure a smooth and positive scheduling experience.

This position requires up to 6 months of in person, onsite training at our Chesterfield, Missouri location.

Working hours are Monday–Friday, from 9:00 a.m. to 5:30 p.m. CST with a rotational Saturday shift every 4 weeks.

We also offer an excellent benefits package designed to support your health, well being, and work–life balance. Our comprehensive benefits include medical, dental, and vision coverage; paid time off; paid holidays; and additional resources to help you thrive—both inside and outside of work.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(85%) Scheduling Activities

1. Answers phones and handles calls in a professional and timely manner
2. Maintains positive interactions at all times with patients, referring offices and team members
3. Schedules patient examinations according to existing company policy
4. Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
5. Ensures all patient data is entered into information systems completely and accurately
6. Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
7. Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
8. Maintains an up-to-date and accurate database on all current and potential referring physicians
9. Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
10. Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
11. Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only

1. Pre-certifies all exams with patient's insurance company as required
2. Verifies insurance for same day add-ons
3. Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment