Job Description
WHAT WE ARE LOOKING FOR:
The ideal Banquet Captain for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Banquets team, leading the serving team to carry out the event as contracted by the Sales team. The right person will lead by example in providing an outstanding guest experience for guests at events including weddings, one of life's most important days, family events, other celebrations and corporate events as well as perform supervisory duties to ensure a smoothly run event.
WHAT WE EXPECT FROM YOU:
- Must be able to meet all Job Duties required of a Banquet Server
- Supervise all Banquet team members professionally and effectively
- Supervise and assist with the setup of function rooms to include placement of linen, silver, china and glassware according to event order specifications
- Visually inspect function rooms and equipment prior to functions for cleanliness and setup
- Verbally communicates in a calm, positive manner during the event with the Culinary, Catering Sales Team, and host and banquet staff to ensure timely execution of events
- Provide exceptional service and meet corporate standards
- Prepare banquet re-caps with accuracy for the night auditor to post
- Prepare the monthly re-cap for accountings month end
WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Contribute to the team's success by accomplishing tasks and assisting with projects as needed
- Maintain knowledge and compliance with departmental policies, service procedures, and standards
- Work as a team member to ensure our guests have the best possible experience
- Understand emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to Manager/Supervisor
- Attend department meetings and training sessions as necessary
- Other duties as assigned by Manager and/or Supervisor
- Support Southern Management's Mission, Vision, and Values
- Comply with Bear Creek and Southern Management's policies and procedures