Ankeny, IA - Entertainment Manager (29955)

Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable. 

Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same. 

We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests. 

Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity. Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres. 

Please note: Our theatres are open 365 days a year, and holidays are often our busiest times. While we value family time, flexibility in scheduling is important. 

RESPONSIBILITIES 

Job Duties include but are not limited to:

• Spearhead the recruitment, onboarding, and continuous professional development of staff. Provide consistent coaching and performance evaluations to ensure a high standard of service and operational excellence. 

• Monitor daily department activity and manage strategic staffing levels to meet fluctuating business needs. 

• Act as the primary point of contact for resolving guest and employee concerns, utilizing high-level emotional intelligence and problem-solving skills. 

• Ensure strict adherence to company policies and procedures. Maintain accurate personnel records, required certifications, and assist in the timely processing of biweekly payroll. 

• Maintain a professional and empathetic demeanor while ensuring total guest satisfaction through prompt inquiry response and proactive support. 

• Coordinate seamlessly with departmental colleagues and corporate leadership to execute organizational goals and respond to corporate mandates. 

• Oversee department cleanliness and equipment functionality to ensure a safe and inviting environment for all guests. 

• Execute a diverse range of technical and administrative tasks, from managing complex reservations and inventory to performing immediate mechanical troubleshooting and repairs. 

• Complete specialized projects as delegated by executive leadership, including special event coordination and departmental auditing. 

• Additional duties as assigned by upper management. 

QUALIFICATIONS 

• Must be 18 years of age at the time of hire. 

• Must have the availability to open and/or close regularly. 

• Must be able to run company errands and provide current vehicle insurance and driver’s license. 

• Demonstrated success in recruiting, onboarding, and coaching diverse teams to achieve high performance and service standards. 

• Ability to thrive in a fast-paced environment, managing multiple shifting priorities—from administrative tasks to hands-on facility troubleshooting. 

• Interpersonal skills with a proven track record of resolving guest and employee concerns with empathy and professionalism. 

• A "guest-first" mentality with the ability to maintain a positive brand image during high-pressure or peak-volume periods. 

• Willingness and ability to learn basic mechanical or technical maintenance. 

• Excellent verbal and written communication skills. 

• Flexible schedule, including evenings, weekends, and holidays, to support the needs of a 365-day entertainment operation. 

PHYSICAL DEMANDS 

Essential functions & physical demands include but are not limited to: 

Essential Functions 

• Utilize basic hand tools (including screwdrivers, wrenches, socket sets, and pliers) to perform routine maintenance and repairs on facility equipment. 

• Operate diagnostic equipment, such as a voltmeter, to identify and resolve mechanical or electrical issues in arcade games, bowling lanes, or theater systems. 

• Conduct regular inspections of the department to ensure cleanliness, safety, and operational readiness. 

• Navigate diverse areas of the facility to provide immediate technical assistance or guest service. 

• Oversee the movement and organization of departmental supplies, equipment, and heavy stock. 

• Maintain a safe environment by following all corporate safety protocols while performing manual labor or technical repairs. 

• Serve as a primary point of contact for the general public, providing professional, attentive, and empathetic support. This includes resolving complex guest concerns and ensuring a premium entertainment experience. 

Physical Demands 

• Frequent standing, walking, and traversing for the duration of a shift. Must be able to move quickly between different areas of the facility. 

• Regularly required to stoop, kneel, crouch, or crawl to access equipment; ability to climb ladders or stairs to reach elevated components. 

• Constant use of hands and arms to reach, handle, or feel; fine motor skills required for the precise use of hand tools and technical instruments. 

• Ability to frequently lift, move, and transport items or equipment weighing up to 50 lbs. 

• Sufficient vision and hearing to operate tools safely, diagnose mechanical sounds, and interact with guests in a high-sensory entertainment environment. 

•  Ability to work comfortably in environments with varying light levels, high noise volumes, and consistent public interaction. 

These essential functions and physical demands are representative of the requirements necessary to perform this role. Employees must be able to carry out these functions with or without reasonable accommodation.