Job Description
Troubleshooting Ability: Good diagnostic and problem-solving capability. Device Support: Understanding of laptops, desktops, mobile devices, and peripherals. Service Discipline: Good ticket management and follow-up practices. Communication Skills: Strong user support and teamwork capability. Job Experience IT Support Experience: Minimum 1–3 years in helpdesk, desktop support, or workplace technology support. End User Services: Experience handling user devices, tickets, and workplace tools. Service Mindset: Experience in customer-focused support environments. Competencies Agility AI Fluency Applications Systems Architecture L3 Help Desk Hardware Support L3 IT Security L3 Leadership Quality Resilience Service Level Agreements L3 Ticket Management L3 Education Bachelor's Degree in Information Technology or any related field Professional Qualification in Information Technology or any Related Technical Certificates