Job Description
Who We Are
Founded in 2013, Second Life Mac (SLM) connects people with quality technology through affordable and sustainable Apple device solutions. Recognized for our leadership in Apple device buybacks, we’re driven by innovation, operational excellence, and continuous improvement.
Overview
The Production Lead oversees daily Apple device repair and upgrade operations within a warehouse production environment. This role combines hands-on technical expertise with strong people leadership to support, develop, and manage a small team of technicians while driving operational efficiency and quality.
Working within a Lean operations culture, the Production Lead manages workflows, monitors KPIs, improves processes, and ensures devices are repaired, upgraded, regraded, and returned to sellable inventory efficiently and accurately. Success in this role means maintaining low repair backlog, high team performance, strong quality standards, and consistent operational results.
Key Responsibilities
Team Leadership & Operations
Lead, coach, and develop a small team of repair technicians through training, support, and performance feedback
Foster a collaborative, accountable, and high-performing team environment
Manage daily production workflows to maintain throughput, reduce backlog, and meet operational goals
Monitor team performance, productivity, and repair KPIs
Technical & Process Oversight
Oversee evaluation, repair, and upgrades of Apple computers, iPads, and related devices
Ensure repaired devices meet cosmetic and functional quality standards
Track operational metrics including throughput, turnaround time, and backlog performance
Drive continuous improvement initiatives within a Lean operational environment
Maintain accurate repair documentation and system updates
Inventory & Compliance
Manage repair parts, tools, and consumables inventory
Support safety, environmental, and e-waste compliance standards
Required Qualifications
Experience repairing or refurbishing Apple computers, iPads, and other Apple products
Experience leading or supervising small teams
Strong leadership, organizational, and operational management skills
Ability to analyze metrics and drive process improvements
Experience in warehouse, production, or technical service environments
Strong attention to detail and commitment to quality
Work Environment
Warehouse-based, hands-on production environment
Requires standing, moving devices, and working with tools and components
Our Core Values
Our core values define how we show up every day—for our teammates, our clients, and our work. They guide our decisions, set our standards, and shape our culture.
- We are a Joy to Work With, bringing positive energy, humility, and respect while communicating openly and supporting one another.
- We Win the Day by taking consistent action and holding a high daily standard, knowing long-term success is built through steady progress and accountability.
- We operate with a strong Sense of Urgency, acting quickly on what matters, staying organized, and taking ownership without procrastination.
- We are Growth Minded, continuously seeking feedback, learning, and improvement, and embracing the discomfort that comes with getting better.
- We Flow Forward by staying calm, learning from setbacks, and maintaining momentum—focused on progress, not perfection.
EEO Statement
Second Life Mac is an equal opportunity employer and is committed to cultivating a diverse, equitable, and inclusive workplace. We do not discriminate against any applicant or team member on the basis of race, color, religion, creed, ancestry, national origin, citizenship status, age, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, marital status, military or veteran status, disability, medical condition, genetic information, arrest or conviction history (where permitted by law), or any other status protected by applicable federal, state, or local law.
Employment decisions are based on qualifications, merit, and business needs. Second Life Mac provides reasonable accommodations to qualified individuals with disabilities, individuals with sincerely held religious beliefs or practices, and individuals with pregnancy-related conditions, in accordance with applicable law. Discrimination, harassment, and retaliation of any kind are strictly prohibited.