Assistant Doughnut Boss

The Assistant Store Manager (Assistant Doughnut Boss) supports day-to-day retail operations, team leadership, and financial performance of a high-volume doughnut shop. This role partners with the Store Manager to drive sales, deliver exceptional customer service, maintain product quality, and lead a team in a fast-paced food service environment.

This is a hands-on leadership role ideal for candidates with experience in retail management, restaurant management, or food & beverage operations.

Key Responsibilities

• Support overall store operations, including opening/closing procedures, cash handling, and daily execution
• Deliver and uphold exceptional customer service standards in a high-volume environment
• Assist in hiring, training, coaching, and developing team members
• Help manage employee scheduling, labor control, and shift coverage
• Maintain consistent product quality, food safety, and cleanliness standards
• Monitor and support sales performance, KPIs, and revenue goals
• Assist with inventory management, ordering, and waste control
• Resolve customer concerns quickly and professionally to ensure a positive experience
• Partner with the Store Manager on local marketing efforts and in-store promotions
• Lead by example—working alongside the team to ensure smooth, efficient operations

Qualifications

• 1–3 years of experience in retail, restaurant, or food service management (Assistant Manager or Shift Lead level preferred)
• Strong leadership, communication, and team-building skills
• Experience with high-volume operations and fast-paced environments
• Working knowledge of POS systems, cash handling, and basic reporting
• Ability to work flexible schedules, including nights, weekends, and holidays
• Passion for customer service and team development