Job Description
Overview
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!
Position Summary:
The Primary job function is to investigate, evaluate, negotiate, and settle vehicle mechanical repair claims under various coverage forms.
Geo-Salary Information
An in-person interview may be required during the hiring process
State specific pay scales for this role are as follows:
$44,466 to $77,881 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$40,424 to $70,801 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$36,381 to $63,721 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)
In CA: Typical hiring range is $55,056.15 to $76,466.88
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
Responsibilities
Essential Job Functions:
- Reviews claims for other possible coverage as provided by vehicle manufacturers or parts and labor warranties provided by previous repairer.
- Provides claim payment authorizations based on the correct parts and labor amounts using the available data sources.
- Assigns third party inspectors to aid in investigating approximately 5% of claims taken on average.
- Provides customer service to callers with questions about filing a claim or to dispute claims.
- Responds to incoming calls from agents and policyholders.
- May provide direct quotes over the telephone. Interprets and communicates all guidelines effectively.
- May process quotes and send information to third party inspectors to aid investigation.
- Consistently handles and processes calls in a detailed and accurate manner.
- Consistently provides superior customer service.
Qualifications
Education:
• High School diploma or equivalent required (may include specialized automotive repair vocational courses.)
• Pertinent state adjuster licenses are required
• A minimum of one Automotive Service Excellence (ASE) certificate must be maintained
Experience:
• At least 6 months experience as a Claims Specialist Trainee through the in-house training program.
• Or equivalent combination of education and/or experience
• Experience to handle mechanical protection claims normally is acquired through auto technician experience and/or service department service writer experience.
About the Company
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here: https://www.mercuryinsurance.com/about/careers
Perks and Benefits
We offer many great benefits, including:
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.