Technical & Organizational Specialist - Central Ave (7732)

We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 56 years. We help people live their lives in recovery and we save lives every day. 

If you thrive in a creative and innovative environment, join Terros Health and you’ll be rewarded through many rich and boundless opportunities to feel empowered, do what’s right and serve the community. Terros Health employees have been entrusted to fulfill the mission of Inspiring Change for Life and in Innovation and in Business Intelligence. We accomplish this task every day by making decisions to improve health care delivery, enhance our workflows, open communication, all with integrity, as part of motivated and flexible teams! Along with great benefits, continuous training and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.

A Technical & Organizational Specialist assists with departmental compliance with all company and regulatory mandates, policies & procedures. Assists the Health Information Director to identify issues, complete research, and develop proposed solutions for effective issue resolution. This position assists the HIM team to maintain quality, accuracy, accessibility, and security in both paper files and electronic systems of health information data. Activities include compiling, processing, and maintaining patient medical records in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. Identifies areas for process improvement and increased efficiency within the HIM team. Additionally, the role provides analysis and reports to ensure compliance to health requirements and standards. This position reports to the Health Information Director.

• Protect the security of medical records to ensure that confidentiality is maintained through HIM best practice processes and HIPAA complaint EHR security configurations.
• Triages requests as the HIM team receives them to be staffed with HIM Lead and Health Information Director
• Compile, organize and maintain patients' medical records through HIM best practice processes and packet structure configurations, and electronically record data specifying the collection, storage, analysis, retrieval, and reporting of medical records.
• Identify and promote ideas for process improvement and efficiency within the HIM department
• Collaborate with the Health Information Director to meet business needs regarding maintenance of the medical record and processes associated.
• Respond to HIM service requests, email, faxes and phone calls appropriately and timely. Prepare HIM reports, narrative reports and graphic presentations of information on SLAs and HIM metrics.
• Ensure data for EHR, other clinical databases supporting or connecting to the EHR and registries are functioning. Alert system administrators, managers and directors of issues as they arise
• Configure and manage transactional EHR Document Management functions including but not limited to Rosetta, HIE, Patient Portal, etc.
• Stays current with HIM standards and practices as determined by ISO and AHIMA. Implements Health Information Management processes and workflows that support current standards related to Health Information Management.

Benefits & Wellness

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage - Employee perks and discounts
  • Gym memberships
  • Car rentals
  • Flights, hotels, movies and more
• Bilingual pay differential

• High school graduate or equivalent
• 2 years’ experience in Health Information Management/Medical Records department required;
• AHIMA certifications (RHIT, RHIA etc.) highly preferred;
• Must be proficient in computer skills: Microsoft Office, Outlook; Adobe Pro; Electronic Health Record (EHR), NextGen preferred;
• Strongly organizational skills with high attention to detail required
• Experience in Integrated Care, Primary Care and/or Behavioral Health preferred;
• Knowledge, Skills, and Abilities: Interpersonal skills which allow for professional and positive relationships with co-workers, members, families, and other community members. Good communication skills, evidenced by a non-judgmental approach, effective listening and positive interactions. Strong organizational skills, and ability to thrive in a fast-paced environment/department, be flexible, and adapt readily to changes and transitions.
• Ability to read and communicate effectively in English; additional languages including Spanish preferred but not required.
• Must have valid Arizona driver’s license, be 21 years of age with minimum 3 years driving experience, and meet requirements of Terros Health’s driving policy
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
• Must pass a TB test, a criminal background check and drug test

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions