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Job Description
The Helpdesk Technician is responsible for providing first-level technical support and customer service to employees and authorized users across the organization. This position supports the daily operation, maintenance, troubleshooting, and deployment of end-user technology including computers, mobile devices, phones, printers, A/V systems, and related technologies. The Helpdesk Technician serves as a primary point of contact for technical incidents and service requests, ensuring issues are properly documented, resolved, or escalated in a timely and professional manner.