Chief of Staff

The Chief of Staff serves as a senior operational advisor, execution partner, and trusted extension of the Office of the President & COO. The role drives the President & COO's operating cadence, ensures the Operations leadership team operates with clarity and accountability, and translates enterprise strategy into prioritized, executable workstreams across Operations, Clinical Services, Quality, Compliance, Legal, Finance, IT, and Human Resources.

 

In partnership with the President & COO, this role anticipates issues, synthesizes complex information into clear decisions, leads select enterprise initiatives, and ensures follow-through on the organization's most critical priorities. The role retains targeted ownership of operational excellence and business transformation efforts that require COO-level coordination, positioning the incumbent as a force multiplier for the President & COO and the broader Operations enterprise.

 

Essential Functions and Work Responsibilities

Strategic Advisory and Executive Partnership

• Act as an extension of the President & COO across the enterprise, representing their priorities, perspectives, and expectations to internal stakeholders with sound judgment and discretion.
• Anticipate the President & COO's needs and surface issues, opportunities, and risks early, before they require executive intervention.
• Maintain strict confidentiality and exercise sound judgment in handling sensitive personnel, strategic, financial, regulatory, and board-related matters.
• Build and maintain trusted relationships with members of the executive leadership team, board members, regulators, and external partners on the President & COO's behalf.

Executive Operating Rhythm and Leadership Team Alignment

• Design, manage, and continuously improve the operating cadence of the Office of the President & COO, including standing 1:1s, staff meetings, leadership team forums, business reviews, and offsites.
• Set agendas, frame discussions, prepare pre-reads, and document decisions and action items for COO leadership team forums; ensure accountability and follow-through between meetings.
• Drive alignment across the COO leadership team on priorities, performance, and cross-functional dependencies; help mediate competing demands and clarify decision rights when needed.
• Prepare the President & COO for high-stakes engagements, including board and committee meetings, town halls, regulator and partner meetings, and industry events.

Strategic Initiatives and Enterprise Execution

• Lead select enterprise initiatives and special projects sponsored by the President & COO, from problem framing through successful execution and handoff to permanent owners.
• Translate enterprise strategy and corporate priorities into clear workstreams, milestones, and accountabilities; close gaps between intent and execution.
• Coordinate enterprise-wide planning processes (e.g., annual goal-setting, operating reviews, performance check-ins) on behalf of the President & COO; ensure alignment with finance, operations, and people processes.
• Coordinate cross-functional execution across Operations, Clinical Services, Quality, Compliance, Legal, Finance, IT, and Human Resources to advance enterprise outcomes.
• Track progress against priorities, escalate risks early, and drive resolution of cross-functional friction points.

Decision Support, Communications, and Stakeholder Management

• Provide structured analysis, synthesis, and recommendations to support executive decision-making, including business cases, and trade-off analyses.
• Develop dashboards and reporting that give the President & COO clear, timely visibility into operating performance, key initiatives, and risks.
• Draft, edit, and refine executive-level communications on behalf of the President & COO, including board materials, leadership team communications, town hall remarks, talking points, and key memos.
• Serve as a coordination point for board and committee preparation related to operations, ensuring quality, consistency, and on-time delivery of materials.
• Cultivate relationships across functions and centers to gather information so the President & COO has an accurate picture of the organization.

Operational Excellence and Business Transformation

• Partner with operational leaders to identify, prioritize, and execute high-impact opportunities to improve quality, efficiency, cost, and participant experience.
• Lead or sponsor select transformation initiatives, including process redesign, technology enablement, and organizational change, where COO-level coordination is needed.
• Apply structured problem-solving and change management practices to ensure initiatives deliver measurable, sustained outcomes.
• Help embed continuous improvement, performance management, and accountability discipline within the COO organization.

Support Services Coordination

• Provide coordination or governance over selected operational support efforts at the direction of the President & COO.
• Identify when initiatives or functions have outgrown executive-office coordination and recommend permanent ownership in the operating organization.

Travel

• Travel required, including overnight and out-of-state, to support center visits, leadership team meetings, board engagements, and key initiatives.
• Estimated up to 25%, subject to business need.

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

 

REQUIRED

 

Education 

• Bachelor's degree in business administration, healthcare administration, public health, public administration, or a related field.

Experience

• Minimum of 10 years of progressive experience in operations, strategy, business transformation, management consulting, executive support, or senior advisory roles to C-suite leaders.
• Demonstrated experience supporting or partnering with C-suite executives in complex, multi-site, regulated environments.
• Track record of leading cross-functional initiatives from strategy through measurable execution.
• Experience preparing executive and board-level communications, decision materials, and presentations.

• Master's degree (MBA, MHA, MPH, or similar).
• Experience in healthcare, value-based care, managed care, PACE, or other regulated provider environments.
• Prior experience as a senior operational advisor, business operations lead, or strategy and operations role at a comparable or larger organization.
• Experience working directly with boards of directors and board committees.
• Background in management consulting, corporate strategy, or operations leadership.

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

 

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

 

Applicants are considered until the position is filled.

$194,564-$243,205

Compensation Disclaimer

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

 

Attention Florida Applicants
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.
For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

 

Agency Disclaimer

InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.