Enterprise Business - Solutions Billing Automation Development (Contract)

Responsibilities

Drive System Enhancements and Improvements

• Analyze current system workflows to identify gaps, inefficiencies, or recurring issues.
• Engage with end-users and stakeholders to gather feedback on system usability and improvement areas.
• Recommend and document enhancement proposals aligned with business needs and operational goals.

Monitor, Investigate, and Manage System Issues Affecting EB Sales, Dealers, and Related Channels

• Track system performance and incident trends to proactively detect potential issues.
• Perform root cause analysis on reported issues and coordinate resolution efforts.
• Ensure timely updates and closure of incidents in accordance with SLA requirements.

Coordinate with Vendors and Stakeholders

• Act as liaison between users and vendors
• Track issue resolution, fixes, and deployments
• Validate solutions with internal teams

Gather and Translate Business Requirements

• Collect requirements from multiple sources including users, reports, and operational data.
• Differentiate between user requests and underlying business needs.
• Document clear and structured requirements for development or system enhancement initiatives.

Support System Initiatives and Improvements

• Assist in planning and implementing system upgrades, migrations, and enhancements.
• Participate in testing activities to ensure solutions meet business requirements.
• Contribute to continuous improvement efforts, including automation and process optimization.

Data Analytics & Reporting

• Compile and analyze operational data for weekly, monthly, and quarterly reporting.
• Highlight key issues, trends, and performance metrics to management.
• Provide recommendations to improve efficiency, service quality, and system reliability.