Contact Center Advisor I

Centra Credit Union has an opportunity for a Contact Center Advisor in Columbus, Indiana. This position is responsible for engaging Members in meaningful conversations and advising on lending and financial products and services to create value.  A Contact Center Advisor will develop to a high level of competency in educating Team Members and Members and advising on financial solutions through products and services based upon Member needs and goals. To create Member value this position is interchangeable between performing the Contact Center and the Interactive Virtual roles. This position is actively involved in incoming/outbound Contact Center calls, live virtual interactions in adding value and executing on Centra Strategy.