Remote Workforce Management Scheduling Analyst

The 700 Club Prayer Center

The Christian Broadcasting Network (CBN) is seeking a Workforce Management (WFM) Scheduling Analyst to provide accurate scheduling for the CBN contact center workforce that meets service requirements and performance goals. This role creates and updates daily and weekly net staffing requirements and publishes schedules that optimize staffing. The position will explore creative opportunities to improve scheduling. The WFM Scheduling Analyst, in collaboration with the WFM team, will suggest and implement changes to WFM tools, software, and policies to ensure optimal efficiency in all processes and procedures. Serving in this position facilitates ministry activities and contributes to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide.