Job Description
Overview
The AV Support Technician will help implement and maintain regional video collaboration tools
to support Partnership HealthPlan’s communication needs. This role involves assisting with
setup, basic troubleshooting, and providing support to staff and team members using AV
equipment. The AV Support Technician will work closely with the AV Support Specialist and
will be instrumental in ensuring consistent, high-quality AV experience throughout the
organization.
Responsibilities
- Works with the AV Specialist to install (to include design and test), operate, and maintain
video conferencing equipment. - As requested, provides video conferencing event planning consisting of test plans,
engineering assessments and recommendations for optimal support of meetings requiring
video conferencing. - Utilizes the existing incident management-tracking tool (e.g., ServiceDesk Cloud) for
all related requests for Video Conferencing and or video conferencing client support. - Troubleshoots and resolves escalated collaboration and business application
incidents pertaining to conference room equipment and video conferencing
services. - Maintains current knowledge with advancing technologies and provide
recommendations for new technologies as they emerge. - Maintains continuous uninterrupted services by ensuring all conference rooms are
fully functional. - Delivers offsite technical assessments and support for all company meetings
conducted outside regional office locations. - Other duties as assigned
Qualifications
Education and Experience | Associate or Bachelor Degree in Computer Science, Engineering, or
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Special Skills, Licenses and Certifications | Experience and working knowledge of large conference rooms with
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Performance Based Competencies | Strong verbal and written communication skills are important,
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Work Environment And Physical Demands | More than 50% of work time is spent in front of a computer monitor.
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All HealthPlan employees are expected to:
- Provide the highest possible level of service to clients;
- Promote teamwork and cooperative effort among employees;
- Maintain safe practices; and
- Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.
HIRING RANGE:
$67,630.77 - $81,156.92
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.