Service Platform Manager

Kitsap Credit Union is hiring a Service Platform Manager to work hybrid out of the corporate Bremerton office. The Service Platform Manager leads the IT service team and owns the oversight, configuration, and continuous improvement of Kitsap Credit Union’s service platform. This role is responsible for building and sustaining a modern, scalable service delivery environment — one that leverages automation, proactive monitoring, and self-service capabilities to deliver a consistent, high-quality experience to KCU employees and members.

The Service Platform Manager drives the maturation of Jira Service Management (JSM) as KCU’s enterprise service platform and leads the team responsible for delivering on it.