Job Description
Job Summary:
We are seeking a hands-on Quality Manager to support product quality and manufacturing operations across our facilities. This role will work closely with Operations, Engineering, and Supply Chain to help ensure products meet company and customer expectations while supporting efficient production flow.
The Quality Manager will help drive continuous improvement efforts, support problem-solving activities, oversee inspection processes, and lead quality personnel across multiple manufacturing areas including fabrication, machining, paint, assembly, and final inspection.
The ideal candidate is practical, organized, collaborative, and comfortable working directly with production teams in a fast-paced manufacturing environment.
Key Responsibilities:
Manufacturing Quality Support
- Support quality performance across fabrication, welding, machining, paint, assembly, and final inspection operations
- Help ensure products meet company and customer quality expectations
- Work closely with production teams to identify and resolve quality concerns
Process Control & Improvement
- Assist in developing and maintaining quality standards, inspection processes, and acceptance criteria
- Support efforts to improve process consistency, reduce defects, and minimize scrap and rework
- Participate in root cause investigations and corrective action activities
Inspection & Testing
- Oversee inspection and testing activities to ensure products are ready for shipment
- Help maintain effective quality checks throughout the manufacturing process
- Ensure quality issues are properly documented and communicated
Cross-Functional Collaboration
- Partner with Operations, Engineering, Supply Chain, and other departments to support production and quality goals
- Communicate quality concerns and help drive timely resolution of issues
- Support continuous improvement initiatives across manufacturing operations
Leadership & Development
- Lead and support quality inspectors and quality personnel
- Help promote consistent quality expectations and accountability across operations
- Provide coaching and training related to quality processes and standards
Qualifications:
- Experience in manufacturing, quality, or production operations
- Strong problem-solving, communication, and organizational skills
- Ability to work effectively in a team-oriented manufacturing environment
Preferred Qualifications
- Associate’s degree in a technical or manufacturing-related field preferred
- Equivalent hands-on manufacturing or quality experience will also be considered
- Experience in heavy equipment, attachments, or industrial manufacturing.
- Experience supporting multi-process or multi-site manufacturing operations.
- Prior leadership experience in a production-facing quality role.
Key Performance Indicators
- Reduction in scrap and rework
- Improved product consistency and process stability
- Timely resolution of quality issues
- Effective communication and cross-functional teamwork
- Improved customer satisfaction and reduced quality-related issues
Exhibit Diamond Company Values:
CUSTOMER FOCUSED
- Meeting and exceeding internal and external customer expectations is the responsibility of everyone.
- We are committed to being a World Class organization and the greatest partner to our customers.
- We will listen, support, engage with empathy, our work must drive the success of our internal and external customers and team members.
ACCOUNTABILITY
- We will be responsible for the commitments we make, and the expectations placed on us.
- When we fail, we will own it, learn from it and make the appropriate changes.
- We will act with exceptional integrity in everything we do.
- We will be open to receiving and giving feedback.
TEAM PLAYER
- Teamwork and clear communication are paramount to our success.
- We will seek and provide constructive feedback to one another, work as a collaborator, treat peers with respect and dignity, engage all team members as partners to solve problems and support one another with a positive attitude.
SAFETY
- We believe safety must be at the forefront of all our decision-making.
- We will proactively invest in safe solutions and act consciously every day to keep ourselves, team members and customers safe.
GRIT
- We have the passion, determination and work ethic that gives us the ability to push through; to get to the end goal and recognize the obstacles we have overcome along the way.
- When we tackle a difficult situation, we are determined to never give up and be the best in the industry.