Technical Architect - ServiceNow Architect, ITSM & Implementation

Scope:

• Partner with business, IT operations, and engineering teams to deliver scalable ServiceNow solutions focused on ITSM and Integrations.
• Provide hands-on developmet and technical leadership for enterprise ServiceNow implementations.
• Drive automation, process optimization, platform governance, and operational improvements.
• Support platform innovation while mentoring developers and collaborating with stakeholders.

Technical Environment:

• ServiceNow Modules: ITSM, Service Catalog, Knowledge Management, IntegrationHub
• Development: JavaScript, Glide scripting, Flow Designer, Business Rules, Client Scripts, UI Policies
• Integrations: REST, SOAP, LDAP, OAuth, SSO, JDBC, MID Server
  Automation & Operations: Flow Designer, Scheduled Jobs, Notifications, Orchestration
• Platform Enhancements: Service Portal, Workspace, UI Builder
  DevOps & Governance: ATF, CI/CD pipelines, Agile, Git, Jenkins, security best practices

What you’ll do:

Design & Architect

• Design scalable and maintainable ITSM and integration solutions on the ServiceNow platform.
• Translate business requirements and ITIL processes into technical designs and workflows.
• Define development standards, reusable components, and platform best practices.
• Lead technical discussions, architecture reviews, and solution design workshops.

Develop & Deliver

• Configure and develop ITSM modules including Incident, Problem, Change, Request, and Service Catalog.
• Develop workflows, catalog items, client scripts, UI policies, business rules, Script Includes, and Flow Designer automations.
• Build and maintain integrations with enterprise applications using REST, SOAP, LDAP, JDBC, OAuth, SSO, and MID Server.
• Develop automation solutions using IntegrationHub, Flow Designer, and orchestration capabilities.
• Enhance user experience through Service Portal, Workspace, and UI Builder customizations.

• Guide & Govern

• Provide technical leadership, mentoring, and code reviews for development teams.
• Ensure solutions are scalable, secure, maintainable, and aligned with platform standards.
• Support governance activities, compliance requirements, and release management processes.
• Collaborate with cross-functional teams to improve operational efficiency and service delivery.

Operate & Optimize

• Support platform upgrades, patches, and release activities with minimal business impact.
• Monitor platform health, troubleshoot issues, and optimize system performance.
• Ensure reliability and stability of integrations, workflows, and automation processes.
• Drive continuous improvement initiatives and platform optimization strategies.

What we are looking for:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 9–11 years of IT experience with strong hands-on ServiceNow development experience.
• Strong expertise in ITSM implementation, customization, and enterprise integrations.
• Deep proficiency in JavaScript, Glide scripting, Flow Designer, and IntegrationHub.
• Hands-on experience designing and supporting REST/SOAP APIs, LDAP, OAuth, SSO, JDBC, and MID Server integrations.
• Strong understanding of ITIL processes and ServiceNow best practices.
• Experience with Service Portal, Workspace, UI Builder, and automation solutions.
• Knowledge of Agile delivery, CI/CD pipelines, automated testing, and DevOps practices.
• Strong communication, stakeholder management, and technical leadership skills.
• ServiceNow certifications such as CSA and CIS-ITSM preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.