Manager, 511 Alberta

Role Responsibilities

Reporting to the Director, EDGE & 511 Alberta, this position manages the 511 Alberta Operations Centre to acquire, analyze, evaluate, validate, and distribute information via 511 Alberta. Responsibilities include management of the team to provide 24/7/365 service; leading the development of operational plans, processes, tools, and templates; identification, development, and implementation of 511 Alberta program strategies and/or IT system enhancements/modernization; internal and external stakeholder engagement; and program-level reporting. The Manager leads the Operations Centre's communications with other TEC branches, multiple provincial and federal government agencies, a variety of external stakeholders and partners (e.g., law enforcement agencies, representative associations, media outlets), and Albertans.

Responsibilities Include: 

 

• Ensure the Operations Centre is physically equipped and set up for staff to work effectively.
• Set policies and procedures for the Operations Centre so that is prepared to proactively respond accordingly to any situation and provide the traveling public information to make informed decisions through 511 Alberta.
• Provide ongoing quality assurance for all 511 Alberta Officer actions on 511 Alberta to ensure that all information provided to and by 511 Alberta through its various communication streams is verified, accurate, timely and communicated in a standard way that is easily understood.
• Lead bi-annual 511 Alberta reviews with department staff and stakeholders as part of the continual improvement cycle.
• Work with stakeholders (public service and private parties) to continually enhance the end-user experience on all the 511 Alberta platforms by considering value adds and enhancements.
• Manage staffing schedules to ensure the effective 24/7/365 operations of the Operations Centre, ensuring sufficient manpower is in place to effectively deal with all the information coming into the centre in an efficient and timely manner.
• Provide consultation and recommendations on issues, opportunities, and challenges associated with the Operations Centre and 511 Alberta.

 

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking: Takes a long-term view towards organization’s objectives and how to achieve them. Takes holistic long-term view of challenges and opportunities. Anticipates outcomes and potential impacts, seeks stakeholder perspectives. Works towards actions and plans aligned with APS values. Works with others to identify areas for collaboration.
• Agility: Identifies and manages required change and the associated risks. Identifies alternative approaches and supports others to do the same. Proactively explains impact of changes. Anticipates and mitigates emotions of others. Anticipates obstacles and stays focused on goals. Makes decisions and takes action in uncertain situations and creates a backup plan. 
• Develop Networks: Leverages relationships to build input and perspective. Looks broadly to engage stakeholders. Open to perspectives towards long-term goals. Actively seeks input into change initiatives. Maintains stakeholder relationships. 
• Build Collaborative Environments: Collaborates across functional areas and proactively addresses conflict. Encourages broad thinking on projects and works to eliminate barriers to progress. Facilitates communication and collaboration. Anticipates and reduces conflict at the outset. Credits others and gets talent recognized. Promotes collaboration and commitment. 

Qualifications

Required:

• University degree in Communications, Law Enforcement, or related, PLUS 4 years related experience or equivalent as described

 

Equivalency:

• Directly related education or experience considered on the basis of 1 year of education for 1 year of experience, or 1 year of experience for 1 year of education

 

For Example: 

• Related 1 year certificate PLUS a minimum 7 years of experience.
• Related 2-year diploma PLUS a minimum 6 years of experience.
• Related minimum 8 years of experience. 

 

The successful candidate MUST also have: 

 

• Knowledge of principles and approaches for public safety communication
• Proven ability to maintain collaborative working relationships and networks with industry, stakeholder, Ministry and Government representatives.
• Proven leadership skills, including the ability to build and coach teams and promote adoption of innovative approaches.
• Experience with mediation, negotiation, and conflict resolution skills, including ability to build consensus among industry representatives and stakeholders with varying perspectives and priorities
• Professional judgment and decision-making skills, including ability to represent Investigations & Enforcement perspectives and requirements on committees and working groups involving sensitive information.
• Verbal and written communication skills, including ability to communicate with diverse audiences, develop and deliver presentations to industry groups, stakeholders, and senior decision-makers, and prepare issues papers and briefings.

 

Assets: 

• Certification in Incident Command System (ICS) 100 is an asset.
• Knowledge and understanding of the strategic priorities for 511 Alberta's and its role within the Department's Emergency Management and Business Continuity Program
• Organizational and project management skills.
• Human resource and budget coordination skills.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Additional Position Details:

• Term of Employment: Permanent, Full-time position.
• Hours of Work: 7.25 hours daily / 36.25 weekly.
• Location: Edmonton 

 

Recruitment Process:

• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.
 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.