Back to jobsUpon raising of a customer complaint, work with customers to ensure the failure mode is adequately defined, utilising the principles of 5W2H
Utilise the AMP-E procedures to correctly rate the criticality and impact of the complaint
Ensure that customer complaints are promptly acknowledged and have the right level of focus and visibility to the priorities of the plant team
Effectively and promptly collaborate with CTS, Quality and plant teams to re-assign complaints as needed without leading to unnecessary delays in responses to customers
Support the Plant Quality Manager and team to ensure that the problem solving investigation follows the principles and tools of the 8D and A3 methodologies as defined by AMPS
Support the Plant Quality Manager and team to ensure that the Corrective Action and Preventive Action Plans are actioned in time, executed, verified and sustained
Ensure that the CRM workflow is utilised and fields are complete
Collaborate with Manufacturing and Customer Quality Manager to identify patterns of failures and the need for AMP-E wide quality improvement plans
