BMW Assistant Service Manager

Role Purpose

Ensure the satisfaction of customers. Keep service personnel working a professional, efficient, and profitable manner according to job descriptions and company standards. 

Leadership This position leads service staff.

Core Accountabilities

1. Manage internal repair orders.
2. Monitoring open repair orders and warranty schedules daily.
3. Train all Service Advisors on how to properly code repair orders. Review all coding completed by Service Advisors to ensure accuracy. Make any necessary corrections or continue training to protect us from a manufacturer’s warranty audit.
4. Monitor the hours produced each day by the technicians. Assist the team leaders and Technicians to achieve their highest productivity. Set goals for each team and help increase the overall production. Monitor these goals and help them achieve their goals.
5. Perform quality control on completed vehicles in the shop. Assist customers in the service drive when needed
6. Maintain clean and orderly department.
7. Maintain reporting systems as required by the dealership and manufacturer. Ensure warranty repairs meet manufacturer guidelines.
8. Ensure that service customer files are up-to-date and readily available for reference. Account for all documents; complete paperwork according to company, manufacturer and motor vehicle department guidelines and regulations. Make sure proper forms/documents are being used by dealership personnel.
9. In conjunction with Service Manager, hire, train, motivate, counsel and monitor the performance of service department staff. Direct and schedule activities of employees; provide assistance as needed.
10. Monitor trends such as number of repair orders completed, dollar sales per repair order, effective labor rate, etc., and make recommendations based on this information
11. Oversee housekeeping, energy conservation, security and safety issues; inspect and monitor as neede
12. Confidentiality of the Assistant is imperative. Any and all discussions with any management personnel are to be held in the strictest confidence.
13. Review and understand all Federal, State, DEP and OSHA regulations that pertain to the operation of your department/s. Perform weekly shop inspections to ensure a safe environment and compliance with all regulations by your staff. Take immediate corrective action and appropriate disciplinary action if any violations are observed
14. Perform functions of service advisor, cashier or dispatcher as needed.

Competencies and Qualifications

1. High School Diploma
2. 1-2 years’ experience in a customer service orientated environment preferred
3. Can adapt and embrace change with an internal and external customer centric mindset
4. Act as an advocate for teammates and have a strong commitment to technology advancement
5. Possesses effective communication skills: oral, written, listening.
6. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.