Job Description
Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Overview
We’re looking for energetic, reliable, and customer-focused Event Staff to join our Fan Experience team at the First Ontario Concert Hall and the Studio. As part of the front-of-house Fan Experience team, you’ll play a key role in creating a safe, welcoming, and memorable experience for every guest who walks through our doors. As Fan Experience, you are the face of our venue. You’ll interact directly with guests and support event operations in a variety of roles, including ushering, ticket taking, and crowd management.
This role pays an hourly rate of $18.62 CAD (per CBA)
Benefits as per the union agreement.
This position will remain open until August 14, 2026.
Responsibilities
- Welcome guests and provide exceptional customer service at all times
- Scan tickets, assist with seating, and provide directional support
- Monitor assigned areas to ensure safety, cleanliness, and smooth operations
- Manage guest flow, including line control and crowd movement
- Respond to guest inquiries, concerns, or conflicts professionally and efficiently
- Identify and report any safety concerns, maintenance issues, or incidents
- Complete incident and event reports as required
- Work a variety of front-of-house roles, including ushering, ticket taking, and access control
- Address ticket problems, guest issues, dissatisfied or unruly patrons and report to Supervisor/Management
- Follow all venue policies, procedures, and safety protocols
- Perform additional duties as assigned
Qualifications
- Previous experience in customer service or guest-facing roles
- Strong communication and interpersonal skills
- Ability to stay calm and professional in fast-paced or high-pressure situations
- Comfortable working with large crowds and diverse audiences
- Reliable, punctual, and able to work independently and as part of a team
- Comfortable working indoors and outdoors, in low lighting and loud environments
- Positive, friendly, and approachable attitude
- Demonstrated ability to work independently and responsibly in a team environment as well as excellent judgment and decision-making skills
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.