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Job Description
The Universal Banker I provides superior and quality customer service by processing transactions efficiently and accurately while actively engaging with customers to identify needs and offer banking solutions. This entry-level role serves as both a teller and a platform banker, performing a variety of banking functions. The Universal Banker I will typically work Monday through Friday, with rotating Saturday shifts as needed.
Key Responsibilities
Transaction Processing & Customer Service
- Operates a teller station to serve customers by accepting retail and commercial deposits, verifying cash and endorsements, and providing accurate receipts.
- Identifies customers and processes check cashing, referring to officers for exceptions as required.
- Processes savings deposits, withdrawals, and loan payments.
- Issues cashier's checks, money orders, and other bank products.
- Balances cash drawer daily and follows teller over/short policy.
- Assists in branch opening and closing procedures as assigned.
- Ensures compliance with security protocols and regulatory requirements.
- All areas of customer service to include processing wires, disputes, issuing debit cards, etc.
- Opens new personal and business accounts.
Customer Experience & Relationship Building
- Delivers a consistent and exceptional customer experience.
- Makes a concentrated effort to resolve customer inquiries or issues promptly.
- Actively promotes the bank’s products and services and refers customers to appropriate personnel.
- Promotes and maintains positive relationships with customers, co-workers, and community members.
Operations & Compliance
- Complies with all department and bank policies and procedures.
- Contributes to the achievement of individual, branch, and organizational goals.
- Participates in training, meetings, and development opportunities as assigned.
- High School Diploma or equivalent required
- Cash handling experience preferred
- Familiarity with online banking, debit card processing, and basic bank product knowledge.
- Excellent customer service skills and problem-solving abilities.
- Ability to maintain professionalism in a fast-paced environment.
- Prior banking or customer service experience is a plus
- Basic proficiency in Microsoft Office Suite
- Basic math and problem-solving skills
- Strong verbal and written communication skills