Job Description
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Perform quality assurance review of peer review reports, correspondences, addendums or supplemental reviews.
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Ensure clear, concise, evidence-based rationales have been provided in support of all recommendations and/or determinations.
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Ensure that all client instructions and specifications have been followed and that all questions have been addressed.
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Ensure each review is supported by clinical citations and references when applicable and verifies that all references cited are current and obtained from reputable medical journals and/or publications.
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Ensure the content, format, and professional appearance of the reports are of the highest quality and in compliance with company standards.
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Ensure the appropriate board specialty has reviewed the case in compliance with client specifications or state mandates and is documented accurately on the case report.
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Verify that the peer reviewer has attested to only the facts and that no evidence of reviewer conflict of interest exists.
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Ensure the provider credentials and signature are adhered to the final report.
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Identify any inconsistencies within the report and contacts the Peer Reviewer to obtain clarification, modification or correction as needed.
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Assist in resolution of client complaints and quality assurance issues as needed.
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Ensure all federal ERISA and state mandates are adhered to at all times.
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Provide insight and direction to management on consultant quality, availability and compliance with all company policies and procedures and client specifications.
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Promote effective and efficient utilization of company resources.
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Participate in various educational and or training activities as required.
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Perform other duties as assigned.
- High school diploma or equivalent required.
- A minimum of two years clinical or related field experience; or equivalent combination of education and experience.
- Knowledge of the insurance industry preferably claims management relative to one or more of the following categories: workers' compensation, no-fault, liability, and/or disability.
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Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values.
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Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals; Ability to compute rates and percentages.
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Must be a qualified typist with a minimum of 40 W.P.M
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Must be able to operate a general computer, fax, copier, scanner, and telephone.
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Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
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Must possess excellent skills in English usage, grammar, punctuation and style.
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Ability to follow instructions and respond to upper managements’ directions accurately.
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Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
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Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
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Must be able to work independently, prioritize work activities and use time efficiently.
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Must be able to maintain confidentiality.
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