Learning & Outreach Manager (Adult Programs) (4520)

Position: Learning & Outreach Manager (Adult Programs)

Reports to: Director of Learning & Outreach
Team: Learning & Outreach (L&O)
Status: Exempt/Full-Time 30-37.5 hours per week 
Shift: Tuesday-Friday 9:00 a.m. to 5:00 p.m., including occasional nights/weekends. Some weeks will require Monday through Friday on an as needed basis. 

Compensation: $40,000-$55,000 annually, competitive, and commensurate with experience.
Available Benefits: Health Care Insurance, 401K, Dental Care, Vision Insurance, Life Insurance, Aflac, Generous Discretionary Tome Off (DTO) on day one, free downtown parking, Employee Assistance Program (EAP), museum membership, and other special discounts. 

The Taft Museum of Art, located in downtown Cincinnati, is seeking a full-time Learning & Outreach Manager (Adult Programs) to join our team. This position reports to the Director of Learning & Outreach and plays a key role in developing and delivering dynamic, engaging experiences for adult audiences.

We are looking for a positive, highly organized team player who communicates proactively, demonstrates strong attention to detail, and effectively manages multiple priorities. The ideal candidate will have excellent communication and collaboration skills, along with a passion for creating exceptional visitor experiences.

This is a rare opportunity to join the staff of one of the nation’s finest small art museums and contribute to meaningful community engagement through innovative programming.

Please submit a cover letter, resume, and three references through our online portal at https://www.taftmuseum.org/jobs/. Our team will review your application and contact you regarding next steps; if you have questions, please email Human Resources at [email protected]—no phone calls, please.

Position Summary

Reporting to the Director of Learning & Outreach, the Learning & Outreach Manager (Adult Programs) supports the Taft Museum of Art’s mission to provide meaningful experiences that connect people with great art—both within its historic setting and throughout the community. This role is responsible for the development, implementation, and evaluation of engaging programs for diverse audiences, with a primary focus on adult programming.

Roles and Responsibilities

Program Management

• Develops and implements programs from concept through execution in alignment with the Taft Museum of Art’s strategic plan and Learning & Outreach core principles, with an emphasis on adult audiences.
• Collaborates with internal departments to coordinate and communicate all program logistics and operations.
• Partners with the Marketing team to develop program messaging and contributes to promotional content across communication channels.
• Collects and analyzes participant feedback through surveys and other evaluation tools to inform continuous improvement.
• Cultivates and maintains relationships with community partners, artists, and stakeholders to support program development and audience engagement.
• Expands outreach efforts by designing and delivering programs that engage new and nontraditional audiences, both onsite and offsite.

Administration

• Provides administrative and project support to the Learning & Outreach team to enhance departmental capacity.
• Maintains accurate records of community partners, including contact and demographic information, as needed.
• Tracks program data and maintains records to support reporting needs, including development and grant reporting.
• Manages program budgets, processes invoices, and collaborates with the Director of Learning & Outreach on future budget planning.
• Responds to public inquiries by monitoring shared voicemail and email accounts and providing accurate information about programs.
• Performs additional duties as assigned.

Core Expectations and Workplace Values

• Demonstrates a strong commitment to the Museum’s core values of respect, integrity, excellence, creativity, and collaboration, reflecting these principles in all interactions with guests, staff, volunteers, and the public.
• Embraces a continuous learning mindset, remaining open to both teaching and learning every day.
• Freely shares knowledge with colleagues while actively seeking opportunities to build new skills that contribute to team success.
• Values and respects the diverse backgrounds, perspectives, expertise, and strengths of all team members.
• Contributes time, energy, and knowledge to support the growth and success of others.
• Strives for excellence in all responsibilities, consistently aiming to deliver high-quality work.
• Maintains professionalism at all times, representing the Taft Museum positively both on and off duty.
• Acts with integrity, demonstrating trustworthiness, accountability, and ethical conduct in all interactions.
• Effectively collaborates with diverse audiences, adapting communication styles to meet varying cultural and interpersonal needs.
• Remains focused on advancing the Museum’s mission in all aspects of the role.
• Adheres to all current Museum policies, procedures, and protocols.
• Contributes to a positive and respectful workplace culture that fosters a welcoming and supportive environment for all.

The Taft Museum of Art is an Equal Opportunity Employer and complies with the Civil Rights Act of 1964, the Age Discrimination in Employment Act of 1976, the Americans with Disabilities Act of 1990, and other applicable employment laws. The TMA does not discriminate against employees or applicants for employment on the basis of an individual’s race, color, gender, religion, creed, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, training, placement, compensation, promotion, discipline, and termination.

Required Competencies (Skills)

• Alignment with Organizational Mission, Goals, and Core Values
• Demonstrates a clear understanding of and commitment to the museum’s mission and goals. Consistently models and reinforces the core values of respect, integrity, excellence, creativity, and collaboration.
• Communication and Collaboration
  Possesses strong interpersonal and communication skills, both verbal and written. Builds effective working relationships and collaborates successfully across departments.
• Organization and Time Management
  Highly organized with the ability to manage multiple priorities simultaneously. Meets deadlines and delivers work in an efficient and effective manner while supporting the Learning & Outreach team.
• Professionalism and Results Orientation
  Highly motivated, creative, and articulate professional with a goal-oriented mindset. Demonstrates the ability to work independently and collaboratively in a small, entrepreneurial, mission-driven environment.
• Technology Proficiency
  Demonstrates strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience working in a Windows-based environment.
• Creativity and Innovation
  Thinks creatively and develops innovative approaches to engage diverse audiences through programming and outreach.
• Flexibility and Adaptability
  Maintains a flexible schedule, including availability for evenings and weekends as needed. Adapts to changing priorities and responsibilities in a dynamic work environment.
• Initiative
  Proactively identifies opportunities and solutions. Demonstrates forward-thinking, innovation, and strong decision-making abilities.
• Accountability and Reliability
  Consistently meets performance expectations and deadlines in a fast-paced environment. Works effectively with minimal supervision and takes ownership of responsibilities.
• Process Improvement
  Identifies opportunities to improve workflows, processes, and procedures to increase efficiency and effectiveness.
• Problem Solving and Judgment
  Effectively analyzes information, solves problems, and makes sound decisions. Demonstrates emotional maturity, good judgment, and the ability to remain calm under pressure.
• Visitor Experience Focus
  Delivers exceptional service to all audiences, including visitors, volunteers, staff, board members, and docents, ensuring a welcoming and engaging experience.

Required Education and Experience

• Bachelor’s degree in a related field such as art education, arts administration, museum studies, art history, or hospitality; or an equivalent combination of education and experience required. A Master’s degree is preferred.
• Minimum of one year of experience coordinating and scheduling a variety of activities in a professional work environment.
• Experience conceptualizing and implementing innovative museum or community-based programs is preferred.
• Must possess a valid driver’s license and reliable transportation. Ability to climb stairs and stand for extended periods (up to three hours at a time) is required.