Job Description
Job Summary:
The Configuration Specialist is responsible for preparing, configuring, and implementing computer applications and software systems to ensure a seamless client experience. This role serves as a vital link between Product Management, Engineering, and Customer Care, guiding clients through the implementation process from initial setup to successful launch and transition to support
The ideal candidate ensures that clients don't just purchase a product, but successfully integrate it into their workflow for a high-value experience.
Duties and Responsibilities
- Process Analysis: Analyze, document, and illustrate "as-is" and "to-be" business processes and requirements.
- Documentation: Prepare functional/business requirements, use cases, and instructional manuals.
- Implementation: Configure, test, and deploy business processes and software requirements.
- Product Expertise: Develop a deep technical understanding of the Records Management solution with a fast ramp-up time.
- Strategic Consulting: Leverage platform capabilities to meet partner visions, value propositions, and specific use cases through packaged solutions.
- Client Onboarding: Support customer onboarding using best practices for system setup and long-term utilization.
- Stakeholder Coordination: Balance multiple client engagements simultaneously, maintaining accountability to both internal and external stakeholders.
- Transition & Support: Coordinate with IT for environment setup and manage the "handover" process to the Support organization for post-go-live success.
- Perform other duties as assigned.
Education and Experience:
- 5+ years of relevant experience in customer-focused technical engagements.
- Technical Acumen: Strong familiarity with software version control tools, productivity suites, and computer hardware/software integration.
Knowledge, Skills and Abilities:
- Communication: Excellent written and verbal communication skills; ability to influence and guide co-workers and customers across departments.
- Soft Skills: Detail-oriented, quick learner, and able to multi-task in a deadline-driven environment.
- Software Proficiency: Advanced knowledge of the Microsoft Product Suite (Word, Excel, Project, and Visio).
- Travel: Ability to travel up to 25% annually.
Work Environment:
- Office setting with a moderate noise level.
- The employee will work at an individual workstation, using a telephone and computer.
Physical Demands:
- Must be able to remain seated for extended periods.
- Regular use of a computer and other office machinery, such as printers and copy machines.
- Occasional movement around the office.
- Frequent communication via telephone.
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.