Commercial Service Coordinator

Family Born. Employee Owned.

The Van Horn Automotive Group has been empowering people and amazing customers since 1966 and now operates over 15 locations throughout Wisconsin. Being employee-owned offers a unique benefit that invests in you and your future. As a 78% employee-owned company, our team members receive contributions to a qualified retirement plan that is 100% funded by the company.

If you have an interest in automotive service operations, customer relationship management, and business development, apply today!

Benefits of Working at Van Horn:

• Health, Vision, and Dental Insurance – Comprehensive coverage with a wide network to keep you and your family healthy.
• HSA Match – $500 annual match to your Health Savings Account
• ESOP (Employee Stock Ownership Plan) – Helps you build financial security for the future.
• Paid Holidays, Vacation, and Sick Days – Enjoy well-earned time off to rest and recharge.
• Employee Discounts – Exclusive savings on vehicles, parts, and service.
• Tuition Reimbursement – Invest in your education without the financial burden.
• Scholarship Opportunities – Helping you advance your career through learning.
• Career Advancement Opportunities – Grow within the company with plenty of room to advance.
• Gym/Workout Reimbursement – Stay active and get rewarded for prioritizing your health.
• Paid Volunteer Time – Give back to your community while on the clock.
• Closed on Sundays – Enjoy time off every week.

Your Responsibilities:

• Fleet & Commercial Service Coordination

  • Serve as the primary point of contact for fleet and commercial service customers
  • Coordinate diagnostics, repair approvals, scheduling, and service updates to minimize vehicle downtime
  • Prioritize commercial vehicle repairs to support business-critical timelines
  • Communicate proactively with customers regarding repair status, maintenance recommendations, and estimated completion times
  • Coordinate with technicians and the parts department to ensure efficient repair completion
  • Ensure proper documentation of warranty claims, maintenance programs, billing, and repair approvals

• Preventative Maintenance & Account Support

  • Monitor vehicle mileage and maintenance schedules to proactively coordinate preventative maintenance services
  • Communicate upcoming maintenance needs to customers to reduce unexpected breakdowns and improve uptime
  • Review service history and usage trends to support effective fleet lifecycle management
  • Conduct regular customer check-ins to ensure service satisfaction and operational efficiency
  • Assist with onboarding new fleet service accounts
  • Support department growth initiatives alongside the Fleet Manager

• Administrative & Operational Support

  • Maintain accurate fleet account records and service documentation
  • Track service turnaround times and other key performance metrics
  • Assist with billing accuracy and receivables coordination alongside the accounting team
  • Ensure compliance with dealership and manufacturer standards

Qualifications:

• High School Diploma or equivalent required
• Valid Driver’s License required
• Previous experience in customer service, service advising, dealership operations, fleet coordination, or sales is preferred but not required
• Strong communication and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• General automotive knowledge is a plus
• Must be reliable, detail-oriented, and team-focused

For more information on what its like to work at Van Horn visit: vhcarsrecruiting.com !