Job Description
Summary
The Mortgage Loan Assistant serves as a Bank representative for assigned Mortgage Loan Officer on mortgage-related inquiries, documentation needs, and mortgage product marketing activities. The Loan Assistant will liaise between prospective/existing clients and internal processing, closing and underwriting departments; manage client documentation and resolve inquiries and documentation needs to complete client file for mortgage re-finances and purchases; gather background information as required; partner with others to gain approval for loan applications based on analysis and company mortgage policies; with mortgage support staff to ensure timely response to client inquiries; provide support to Mortgage Loan Officers on loan marketing activities with the goal of expanding mortgage loan volume, markets, and sales channels. All activities are performed to ensure a standard of service excellence. The Mortgage Loan Assistant maintains the minimum levels of file quality and client service set by Bank management.
Responsibilities
- Serves as main point of contact for incoming client inquiries as support for a Mortgage Banker.
- Partners with internal processing, closing and underwriting departments to manage all requests and needs to fulfill the loan origination process. These responsibilities include but are not limited to; submit complete applications, pull credit reports, verify debts, produce/send early disclosures, and estimate monthly payments for any outstanding debts not listed and add them to debts on application.
- Meets with loan applicants and assist clients with the loan application process.
- Works with clients and closing department to set loan closings.
- Prepares loan documentation for underwriting and processing, ensuring it is complete and accurate.
- Ensures that each loan is processed accurately.
- Supports assigned Mortgage Loan Officer’s pro-active marketing activities by performing various tasks, such as but not limited to, market research, outbound calling campaigns, attendance at networking meetings, etc.
- Percentage of time spent on administration or marketing tasks can and will vary depending on a number of factors, such as loan volume or loan officer needs.
- Abides by all applicable Bank Residential Mortgage policies, procedures, and regulations.
- Communicates current loan status to clients and authorized third parties.
- This position may require S.A.F.E. registration. All associates who will be engaged in residential mortgage originations must register with the federal registry system and maintain a status in good standing under the SAFE act requirements.
- Must have access to transportation on demand to be able to travel to client and vendor appointments out of office as needed. If transporting oneself, a valid driver’s license is required.
- Protect all client and bank information confidentially and follow all company policies.
- Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
- Other specified duties as assigned.