JOB DESCRIPTION

Job Title

Senior Product Owner (Head of Remittance)

Department

RBG - Payments & Remittance

Direct Supervisor

Head of CCPL and Payments 

Job Purpose

• The Senior Product Owner / SVP Payments & Remittance is responsible for driving the development, implementation, and growth of new use cases and initiatives for Payments & Remittance —including SWIFT, Quick Remit, Local transfers, Aani and Bill payments solutions—within the bank’s Payment ecosystem. 

• The role is pivotal in creating new revenue streams, improving operational efficiency, and reducing costs by leveraging emerging digital technologies. The incumbent will serve as a visionary leader, translating market trends and technological advancements into actionable business initiatives, and will report directly to the Head of Payments and Consumer Lending.

• Geographically, the role manages these businesses not only in the UAE but also Egypt, Pakistan and new markets (potentially Oman, KSA) that the bank will venture into for retail banking.

• Accountable for full revenue, profitability and risk across the Payments in UAE, Egypt and Pakistan.

   

Dimensions

Operating Budget

NA

Number of Staff = 8+ direct reports and 40+ total staff

• Leading 40 plus staff members globally (direct and outsourced)

• Business Case Development: Identify, evaluate, and prioritize new digital payments use cases that align with the bank’s strategic objectives. Lead the creation of robust business cases to support investment and resource allocation.

• Squad Leadership: Establish and lead squads dedicated to the delivery of prioritized Payments & Remittance initiatives. Define squad objectives, ensure collaborative execution, and monitor progress against KPIs.

• Manage product teams pertaining to Payments & Remittance and Bill Payments.

• Support other upcoming geographies where Mashreq is expanding its reach eg: Pakistan, Egypt etc.

• Regulatory and Compliance Alignment: Collaborate with legal and compliance teams to ensure all Payments & Remittance products and processes adhere to regulatory standards and risk frameworks.

• Technology Enablement: Partner with technology teams to design and implement scalable solutions, focusing on operational efficiency and security.

• Cross-Border Payments: Lead initiatives to enhance solutions for cross-border money transfers, with a strong emphasis on SWIFT and alternative payment rails.

   

• Internal: Close collaboration with compliance, treasury, CXCG, technology, and operations teams to drive project delivery and support ongoing product enhancements.

• External: Engage with strategic partners, fintechs, regulators, and industry consortia to ensure best practices and foster innovation in Payments & Remittance.

• Manage a broad partner ecosystem including payment networks, processors, vendors, fintechs service partners aligned to bank policy and regulatory expectations.

Problem Solving

• The role demands a deep understanding of Payments & Remittance, Bill Payments and digital payment flows. The incumbent must navigate complex regulatory environments, identify and mitigate operational risks, and devise solutions for money transfer, cross-border and SWIFT payment challenges, ensuring seamless integration of new technologies.

• Ability to create new business models and new revenue streams for the bank aligned to strategy and risk appetite. 

   

Decision Making Authority & Responsibility

• Lead Payments & Remittance initiatives from ideation through launch and lifecycle management.
• Approve business cases and resource allocation for prioritized use cases.
• Direct squad activities and make tactical decisions to overcome project obstacles.

• Represent the bank in external forums and regulatory discussions related to Payments & Remittance.

   

Knowledge, Skills and Experience

• Bachelor’s or Master’s degree in Finance, Business, or related field.

• Minimum 20 years of proven experience in Payments & Remittance, Product implementation within financial services.

• Experience in digital transformation and scaling digital products/journeys. 

• Solid understanding of digital payment flows and Payments & Remittance product management.

• Experience in cross-border money transfer and SWIFT payments.

• Demonstrated ability to develop business cases and lead multi-disciplinary teams.

• Strong analytical, strategic, and leadership skills.

• Excellent communication and stakeholder management abilities.

• Familiarity with bank’s operations and local marketplace. 

   

9

COMPETENCY

LEVEL (1-4)

(1- Basic 4-SR MANAGERIAL

Analytical Thinking

4

Commercial Awareness

4

Attention to detail and quality

4

Interpersonal Relationship

4

Customer Focus

4

Job Holder

Date

Line Manager

Date

Approved By

Date