Referral Coordinator

Summary: The Referral Coordinator shall provide excellent customer service. The Referral Coordinator works collaboratively and professionally with the other clinical staff, under the direction of the supervisor and in collaboration of the Provider Team, for the effective and efficient delivery of medical care services. The Referral Coordinator is responsible for receiving, processing, scheduling, and following up on all medical referral requests from assigned care team providers. This includes all in-house and outside referrals for diagnostic testing, medical specialists, or other providers. The duties of the Referral Coordinator shall not exceed those duties permitted by Utah State Laws. The Referral Coordinator is required to perform duties as outlined in this job description.

Essential Duties and Responsibilities

• Process and track medical referrals from care team providers.
• Maintain accurate documentation in the EHR system.
• Submit necessary forms and obtain insurance authorizations.
• Communicate effectively with patients, providers, and referral agencies.
• Coordinate with internal departments to resolve patient issues.
• Follow up on incomplete referrals and ensure records are routed appropriately.
• Attend team meetings and training sessions.
• Support quality improvement efforts.
• Perform other duties as assigned to support clinic operations.
• Handle patient needs and referrals promptly and professionally.
• Maintain accurate and timely data entry in the EHR.
• Adhere to clinic policies, HIPAA regulations, and safety protocols.
• Demonstrate reliability, professionalism, and teamwork.

Physical Demands: Duties are generally performed in an office environment where hazards and discomforts are controlled and modifiable. This position requires the ability to stand, bend at the waist, kneel, reach over the head, talk, hear, and see. Must be able to move or lift documents and materials weighing up to 30 pounds. Position requires knowledge and use of typical office equipment including telephones, copiers, fax machines, and personal computers. Position requires frequent contact with fellow employees, patients and community. Position may require travel to other sites for work assignments, meetings or training.

Benefits:

• 401K available on the 1st day of hire for all employees, Family Healthcare will match dollar for dollar up to 3% and .50 cents on the dollar for the next 2% up to 5% of yearly earnings
• Profit Sharing: All employees are eligible for up to 5% of yearly earnings after working with Family Healthcare for 6 months consecutively
• Employee Assistance Program for counseling
• Tuition Reimbursement Program for those seeking a bachelor’s degree

Required Vaccines and Test: Influenza, TB test, and Negative Drug Test results. Additional Vaccines may be required.

Education/Experience:

• High school diploma/GED and verifiable experience.
• At least one year of experience in a medical setting.
• Basic familiarity with medical routine and terminology.
• Bilingual in English and Spanish strongly preferred.
• Ability to work well as a team, exhibit integrity, use good judgment and keep confidential information.
• Demonstrate reliable attendance and punctuality consistently.
• Proficient in computer use and common software.
• Knowledge of HIPAA and customer service practices in healthcare.
• Background in referral coordination or medical records.
• Prior work in a community health clinic or outpatient setting.
• Understanding of insurance authorization and referral workflows.