Back to jobsLead delivery of strategic e‑commerce projects end‑to‑end (planning, testing, launch, optimisation) and implement checkout, payment and delivery enhancements to drive conversion, satisfaction and revenue.
Activate premium omnichannel experiences across Department Stores, Premium Outlets and stores by implementing CRM, loyalty and in‑store digital solutions (event booking, consultation tools), building business cases and ensuring commercial adoption.
Oversee maintenance and evolution of retail platforms (e.g., Booxi, Cegid, C‑Link), coordinate development sprints, and deliver communications and training to improve operational efficiency, Skin Spa/BeautyBAR services and platform adoption.
Own production and improvement of key digital and operational reporting (platform usage, customer engagement, NPS, gift cards, Skin Spa), surface actionable insights and support budget tracking for digital tools and suppliers.
Champion Net Promoter Score: monitor feedback across online and offline journeys, identify friction points, share trends with stakeholders and drive initiatives to strengthen customer loyalty.
Line‑manage and develop the Digital Projects Assistant, fostering a collaborative, high‑performance culture focused on continuous improvement.
