Job Description
Join Evara Health—Driven by Purpose, Powered by People.
Evara Health provides essential, high-quality care to the communities who need it most through 17 centers and mobile units offering primary care, dental, behavioral health, pediatrics, and more. Evara Health is recognized for its innovative, team-based approach, commitment to community health, and dedication to making healthcare accessible for all. Our people fuel our impact. Team members come for the purpose and stay for the supportive culture and strong, community-focused teams.
Build a career that goes beyond a job—it changes lives.
About this Role:
- Optimize Patient Scheduling: Analyze data to adjust and improve scheduling daily, weekly, and monthly; collaborate with Service Line Teams to meet access goals and strategic targets.
- Deliver Outstanding Patient Communication: Communicate appointment changes clearly and professionally; proactively resolve scheduling issues while maintaining exceptional customer service standards.
- Coordinate and Manage Calls: Answer inbound calls per protocol, assess caller needs, and accurately document or refer inquiries; schedule, reschedule, and cancel appointments while verifying patient information and insurance in the EHR.
- Ensure Compliance and Documentation: Adhere to all HIPAA, HRSA, and organizational policies; document outreach efforts and patient contacts thoroughly in EHR and reports.
- Flexibility & Team Collaboration: Work varied shifts and locations as needed; build strong working relationships across teams to support patient access through use of gap reports, discharge data, and member panel lists.
Job Schedule:
- Sunday through Thursday
- 7:00am to 4:00pm
- 8:00am to 5:00pm
- 9:00am to 6:00pm
Education & Experience:
- Minimum of High School Diploma or GED
- One year experience in a healthcare setting
Why You'll Love Working Here:
- Impact: Every day, you’ll make a significant impact on our patients’ lives, leading efforts that go beyond healthcare to ensure community wellbeing.
- Growth: We support your professional development through continuous learning and opportunities to grow within Evara Health.
- Recognition: As part of our team, your hard work will be recognized and rewarded, contributing to your professional fulfillment and job satisfaction.
Culture and Benefits:
What sets Evara Health apart is our amazing culture and team spirit. We've set record engagement scores this year, creating an environment where our staff thrives and feels truly valued. We are able to do this through our team-based approach to work, but also in our unique benefit offerings such as:
- Generous Time Off: Enjoy 15 days of paid time off with an option to cash out unused days.
- Holidays: Celebrate with 10 paid holidays and an additional day off for your birthday.
- Wellness Perks: Enjoy a free gym membership to support your health and fitness goals.
- Educational Support: Take advantage of education assistance programs to further your professional development.
- Career Advancement: Numerous opportunities to advance within nursing leadership or other roles.
- Education Assistance: Up to $1,500 a year for education assistance including trainings, certifications or formal education
Join us, and be part of a team that is truly making a difference. Apply today to step into a career filled with purpose, challenge, and the opportunity to be part of something bigger than yourself.
**This position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information about the background screening process, visit https://info.flclearinghouse.com.**
40 hours per week
Sunday through Thursday
7:00am to 6:00pm (anytime), eight hours per day