Patient Services Trainer

JOB SUMMARY:

The Patient Services Trainer, under the direction of the Patient Services Training Manager, assists with providing successful patient service training services to the patient service team. These functions include but are not limited to providing training on new processes and procedures, assisting in the development of training initiatives and materials, providing re-training in areas with high quality issues, and assisting with in-services and onboarding of strategic accounts. The person in this position maintains a safe and professional environment for patients, clients, and employees and provides administrative and training support to the patient services department.

JOB RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

• Evaluate patient service needs, current practices, and training development.
• Provide implementation of SOPs and communication of information in accordance with company guidelines.
• With direction and guidance from the Training Manager, act as mentor and resource for employees.
• Provide effective on-boarding services for strategic accounts, and ensure clients and patient service technicians are well trained on test ordering processes and office protocols.
• Provide training, retraining and assist with the overall quality improvement within the patient service department.
• Assist with work environment transitions, and familiarity with department protocols, practices and procedures.
• Maintain training schedules.
• Assist with the development of training presentations and programs.
• Communicate appropriately with clients, patients, coworkers and the general public.
• Document and resolve issues and escalate to appropriate manager for resolution.
• Communicate all unresolved problems immediately to the Training Manager.
• Perform basic clerical duties, i.e. filing, faxing, preparing mail, electronic data entry, etc.
• Submit accurate expense forms, time and travel logs as directed by management; and on time.
• Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all corporate policies, including the Privacy and Security policies.

NON-ESSENTIAL FUNCTIONS:

• Works with other departments within PathGroup and subsidiaries.
• Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
• Other duties as assigned.