Customer Service Representative

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associais currentlylooking for aCustomer Service Associateto join our team in Palm Desert, CA.As aCustomer Service Associate, you willbe responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or viaemail, butmay also have to help customers in person.A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for eight consecutive years, and many of our locations have been awarded as Best and Brightest.

Compensation:$20.00/hour;direct experience highly considered.

Employment Type: Full Time

TheCustomer Service Associatehelps thecompany grow by:

• Acting as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.

• Usingconflict resolution techniques to resolve customer issues.

• Actingas the first point of contact for customers seeking help with products or technical issues,and helping providetroubleshooting and technical assistance to customers.

• Processingprint jobs, scanning, and faxing as general office support whenneeded
• Updatinghomeowner and association information in C3 and shared files.

Requirements

• Proficiencyin Microsoft Office (word, excel, outlook)

• At least one year ofdirectly relatedor closely relatedexperience

• Able to work effectively with others in person and in groupsettings

• Able to communicate effectively and professionally on the phone, email, and in person.

• Must be able tooperategeneral office equipment (copier, fax, phone systems, etc.).

• Professional customer service skills

• High School Diploma or GED

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.