Back to jobsUndertake field service tasks and maintenance activities i.e., Calibrations, annual maintenance routines, and servicing faulty equipment.
Assist in the production of calibration certificates and site-specific data files.
Recording of time and management of work orders within service management tool
Understanding documentation of site surveys.
Produce weekly timesheets.
Assisting when requested to ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated re progress.
Ensure that assets are registered on the system and that asset status is correctly reported within the service management system.
Ensure that faults are correctly recorded against assets.
Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR’s) are completed within service management system.
Comply to company policies and procedures and follow the procedures as defined within the companies Quality Management System (QEMS) i.e., returns, stock management, incident reporting and updates, system calibrations, and risk assessments.
Return of faulty equipment for service.
Action work tasks via service management tool.
