Back to jobsAct as the single point of ownership for international onboarding activities related to new Tech Sourcing opportunities.
Own and maintain the international onboarding framework, including processes, tools, and governance across pre‑sales, onboarding, transition.
Advise Sales teams & ISP’s during the business intake and onboarding process on delivery capability, service models, and solution options with service design and transition if applicable (SD&T).
Assess customer requirements against standard Global TechSourcing services, identifying non‑standard requests, risks, and operational or financial impacts.
Review and approve service and transition design documentation where documentation does not exist, design and document fit‑for‑purpose operational solutions.
Develop and maintain supporting documentation (e.g., how-to guides and customer-specific process instructions) in partnership with Service Design & Transition (SD&T) to enable consistent execution by global delivery teams.
Proactively recommend innovative, efficient, and scalable solutions that improve productivity and leverage available tooling, service provider capabilities, and internal policies.
Support the onboarding across US/CA, particularly for service extensions or where a dedicated SD&T is not assigned.
Lead and coordinate cross‑functional, geographically dispersed teams to achieve successful onboarding outcomes.
