Back to jobs7 to 12 years working in similar Functional Consultant/ Business Analyst role and at least 18 months+ in IT Service Management
Experience being the business analyst for an application development project, delivered to (or within) a medium to large size company.
Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company.
Experience working with systems that support IT Service Management e.g. ServiceNow, Remedy ITSM, HP Service Centre. Strong preference for ServiceNow
Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL
Experience implementing systems using Agile/Scrum methodology
Experience in the Systems Development Life Cycle processing including requirements analysis and systems design.
Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes.
Be able to guide the technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle.
Be able to carry out hands on application functionality testing, prior to handing over for user acceptance.
Be able to design business processes, perform requirements analysis and run requirements workshops.
Be an excellent communicator, able to drive and influence others across the internal organisation
Be able to take ownership of both technical and business issues
