Back to jobsDelivery Leadership Management
Change Delivery Management
Business Management
Contract Management
Financial Management
Relationship Management
Job Description
- Lead and manage the delivery of run and change services to deliver what we’ve promised our customer and our own organization.
- Constantly drive us to do better for our customer and our own organization.
- Objectively manage performance of our internal and partner delivery teams.
- Be able to demonstrate understanding of our performance, what it means to our customer’s business, and what we’re doing to improve.
- Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle.
- Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks
- It’s likely that you’ll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group Services colleagues it will be pulling the Computacenter organization together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches.
- You’ll use your contacts and insight to identify new ways in which Computacenter can add value to our customers.
- You’ll work with the Snr Delivery Lead/Delivery Director as well as Group Services and other colleagues, as appropriate, to support the account strategy and to ensure that Computacenter presents itself as a single, joined-up team to the customer.
- You’ll make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers’ business and our place in that business.
- You’ll contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media.
- You’ll support Group Services in the development, negotiation and agreement of contract changes within the Customer account
- You’ll support the management of the contract schedules that relate to your scope of service. You’ll ensure compliance and manage exceptions.
- You’ll manage the finances of your account or assigned services to ensure accurate forecasting and cost management to achieve or exceed financial baselines.
- You’ll support Group Services, where appropriate of costing for services in Presales
- You’ll work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholders
- You are likely to be the primary interface to one or more senior stakeholders within the customer organization. You’ll ensure that you maintain a positive and constructive relationship to the benefit of both organizations.