Job Description
Customer Care Shared Services (CCSS) is a centralized support unit that ensures accurate and compliant management of Income customer records and service requests. We handle updates to personal particulars, nomination registrations, and administrative requests such as official receipts, forms, policy documents, letters, and statements. Our team upholds strict adherence to regulatory requirements, internal policies, and SOPs to safeguard sensitive customer data while delivering timely and reliable service.
CCSS Contract Executive is responsible to accurately inputting and updating various customer data into database systems without any mistakes. This role requires to maintain a high level of data confidentiality.
The role will require accuracy and attention to detail as the core competencies of this job, as even minor errors can lead to bigger problems down the line. Not only this, but the person must also be reliable, and outcome driven professionally.