Senior Manager, Product Operations

Senior Manager, Product Operations

Hybrid role to: NYC, Chicago, IL or Boulder, CO HelloFresh Headquarters

Factor_ is seeking a dynamic Product Operations Leader to serve as the critical bridge between our Product Strategy and Operations/Supply chain teams. In this role, you will be the driving force that ensures we deliver an exceptional, seamless experience to our customers week after week. As the product lead, you will collaborate closely with forecasting, procurement, sourcing, fulfillment operations, and culinary teams—acting swiftly to address challenges, optimize resources, and solve complex business puzzles in real time. 

You will...

• Serve as the strategic nexus between the Product team and cross-functional operations partners, ensuring our daily execution and tooling will deliver the highest standard of customer experience.
• Orchestrate weekly cross-functional syncs bringing together product, sourcing, procurement, culinary operations and fulfillment to align on upcoming launches, proactively identify bottlenecks, and flag potential watch-outs for the production week.
• Tackle real-time operational hurdles by providing swift, decisive product guidance. You will partner with the operations team to untangle in-week issues efficiently and effectively.
• Collaborate with Menu Operations to optimize weekly offerings, track menu cost, seamlessly managing menu changes required by operational shifts, inventory constraints, or necessary ingredient substitutions.
• Act as the rapid-response leader across operational communication channels (e.g., Slack, Email), operating with speed and agility to provide answers or mobilize the right team members for immediate issue resolution.
• Harness data and advanced tooling—leveraging SQL, Tableau dashboards, and AI to analyze and drive comprehensive product insights and intelligent decisions regarding excess inventory, product waste reduction, and menu cost/budget alignment.
• Validate long-lead forecasting and contracting assumptions alongside sourcing and procurement partners, ensuring we always secure the exact volume of key ingredients needed to bring our weekly menus to life.
• Lead Post-Launch Review process gathering feedback and insights on how new product launches went from the 360 view of our cross-functional partners, ensuring we capture and action on any key learnings and opportunities. 

You are…

• Data-driven to the core - You default to data as your secret weapon for sound decision-making and possess a highly analytical mindset. 
• A technical powerhouse - You are comfortable pulling your own data in SQL, navigating Tableau dashboards, Google Sheets, and other complex data sources with ease,speaking the language of analytics fluently enough to partner seamlessly with our insights team.
• Financially fluent - You are well-versed in business reporting, P&L management, and budgeting, with a proven ability to distill massive data sets into clear, actionable insights.
• A problem solver - You thrive on untangling complex business challenges and are highly resourceful in finding alternative solutions and new ways of operating. 
• Highly collaborative - You naturally break down silos, finding genuine satisfaction in uniting cross-functional teams to execute shared goals.
• A critical thinker – You apply rigorous logic to identify opportunities, evaluate alternatives, and present critical information clearly.
• Detail-oriented – You bring a methodical, detail-oriented approach to your workflow, reliably documenting key information and building scalable new processes. 
• Accountable - you possess a strong sense of ownership over your work streams, ensuring you and your team hit key dates and milestones.
• Fueled by a fast-paced operational environment: you maintain sharp focus and composure when navigating challenging situations.

At a minimum, you have...

• Bachelor degree in Business Administration, Data Analytics, Operations, Product Development, or other relevant field of study.
• MBA or relevant Master’s Degree a plus
• Minimum of 7 years of relevant experience with a background in product, operations, menu planning, forecasting/planning, insights/analytics across food/food tech industries or other.
• Fluent in Google Suite applications (including Gemini integration), SQL, Tableau, and are resourceful with where to look for data and insights. 
• Strong track record of success managing many cross-functional stakeholders and collaborative projects.
• Travel: <10%

You’ll get…

• Competitive salary, 401k with company match that vest immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Our company is committed to fair hiring practices and complies with all applicable laws, including the Colorado Job Application Fairness Act (JAFA). In accordance with JAFA, we will not request your age, date of birth, or dates of attendance at or graduation from an educational institution on your initial application for employment.