Service Manager

· Lead the service department to deliver an outstanding customer experience, every day
· Drive workshop productivity, efficiency and quality outcomes (without cutting corners)
· Coach and develop service advisors, technicians and support team members
· Manage scheduling, workflow, WIP and capacity planning to keep the operation humming
· Own key aftersales KPIs including CSI, labour sales, retention, upsell, warranty quality and rework reduction
· Build strong relationships with customers, BMW stakeholders and internal departments
· Ensure compliance with OEM standards, WHS obligations, and dealership policies and processes
· Identify improvement opportunities and lead change with a calm, professional style