Sr. Digital Renewal Specialist
Job Description
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
You are Great At:
• Managing customer requests end-to-end, ensuring timely and accurate resolution.
• Driving renewals through proactive pipeline management, quote preparation, and upsell identification.
• Handling order lifecycle tasks including bookings, data updates, and issue resolution.
• Acting as a trusted customer contact, resolving escalations and collaborating across teams.
• Growing accounts by reducing churn, identifying expansion opportunities, and supporting team development.
What it Takes:
• Highly organized, self-driven, and adaptable with strong attention to detail.
• Clear communicator with strong stakeholder and customer management skills.
• Ability to manage multiple priorities and meet deadlines under pressure.
• Experience with Microsoft Office and CRM/ERP tools (Salesforce, SAP, Oracle).
• Proven track record in renewals and revenue growth.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.