Job Description
Join Us as an Agent at AXA Partners
Make a real difference every day in a dynamic contact centre role where you’ll support customers during their most critical moments
Ready to apply
Great
Next step is for you to upload a simple CV; it doesn't need to be perfect
We don't use this to assess your suitability—your potential matters most
Before the interview, you'll complete short assessments to showcase your strengths
This helps ensure the role is a good fit for you
You'll receive more details upon applying, and our team is here to support you What you’ll be doing: Handling the helpline: managing incoming and outgoing requests in accordance with established quality standards
This includes email and chat communication, phone calls, and providing customers with assistance and necessary information in line with internal procedures and guidelines Verifying customer data and insurance coverage Generating insurance coverage for customers Cooperating with AXA Partners’ international branches
What you’ll bring: Polish at a native level English at a minimum B2 level (English proficiency will be assessed during the initial phone interview) Knowledge of German, French, Italian, or other foreign languages sufficient for communication is a strong advantage Secondary or higher education Willingness to work in a hybrid model: 2 days from home, 3 days from our office in Ostrava (ability to commute is required) Excellent communication skills Ability to work independently and organize your tasks Proficiency in MS Office What we offer: At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that
You can expect to receive: Attractive fixed monthly
of 30,200 CZK gross Full-time employment 25 days of vacation Regular quarterly bonuses Additional pay for weekend and night shifts Meal vouchers worth 150 CZK per day from day one, plus restaurants within walking distance of the office Choice of MultiSport card, Pluxee Flexi Pass, or Medicover private healthcare (subsidized 500 CZK/month) Home office 2 days per week (after training), including full IT equipment for your home office (notebook, monitor, docking station) Home office allowance (750 CZK/month) Development programs and courses, language learning support, access to LinkedIn Learning Fully covered life insurance Free travel insurance across Europe, including coverage for high-risk sports and roadside assistance Telemedicine access Friendly and supportive team Snacks and beverages in the office Easily accessible, modern office in Nova Karolina Park in the center of Ostrava To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics
If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]
: We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide
What sets us apart
The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world
Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what
Helping others is our passion
Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters
Join a company that helps protect the forests
At AXA Partners, we plant a tree for every new recruit (with a permanent contract)