Collection Representative

Handle a high volume of inbound and outbound collection calls with professionalism and empathy.

Negotiate payment solutions in accordance with federal, state, and client compliance requirements.

Manage and maintain an active inventory of 250+ accounts while meeting monthly collection goals.

Utilize collection systems to document activity, schedule follow-ups, and track account progress.

Research and verify account details through regulatory and data sources.

Participate in training sessions and meetings to support continuous improvement.