Back to jobsReview and process consumer and commercial complaints for internal ARSI accounts and external legal partner accounts
Place accounts on compliance hold when appropriate to ensure collection efforts cease during investigations
Escalate complaints to clients within required timelines and ensure timely resolution and closure
Investigate account concerns by collaborating with internal departments, legal partners, and client representatives
Prepare and send compliance-related correspondence, including validation of debt requests and resolution letters
Review and process disputes and fraud claims accurately and within client service level expectations
Track account activity, follow up with partner banks and legal networks, and maintain accurate case documentation
Review daily client reports to verify all account activity and submissions have been properly captured and reported
Perform administrative support duties including mail processing, document preparation, printing, scanning, and outgoing correspondence
Maintain confidentiality and compliance with company policies, client requirements, and applicable regulations
Support additional compliance and operational projects as assigned
