Back to jobsProvide Tier 3 Operations Engineer support for User Terminal Service and Operations troubleshooting and debugging
Perform new firmware and software release planning and testing for a variety of UTs
Deliver hands on training of new features and user terminals to Operations Team and Distribution Partners
Work closely with the Dev Engineering and System Engineering to identify issues to improve the performance of UTs
Investigate and reproduce reported issues with UT vendors engineers
Create and maintain documentation regarding existing standards and processes
Provide support for installation and configuration of user terminals
On-site engagement with technical support from Distribution Partners
Support on-call rotation for high priority escalations
Travel up to 20% of the time